Help - Buying on Ro2.biz



Smarter, faster, smoother, safer

If you need to purchase themes, templates, scripts or plugins you've came to the right place. We guarantee that you will be 100% satisfied with whatever you decide to buy from Ro2.biz.

Check and ask before you buy

You can check how the item works in the item's live preview as well as ask the author questions by commenting on the item.

Everything made instantly

Payment processing is automated with Ro2.biz, therefor you can download your purchased item immediately after paying.

Safest way to buy

When buying with Ro2.biz you benefit from the buyer protection program which gives you 30 days to ask for a refund.

Frequently asked questions

  1. What payment methods do we offer?
    You can buy using your PayPal account or using your Credit Card without having to create a PayPal account.
     
  2. Can I deposit funds into my Ro2.biz account?
    No. Why? Because it'd be useless. Why would we keep your money when you can purchase instantly anytime.
     
  3. I made a payment but the item I bought doesn't appear in my "Purchased items" section.
    For some reason, from time to time, PayPal server responds slower. If the item still doesn't appear and it has been more than 60 minutes please contact us so we can manually add your purchased item to your account.
     
  4. How to download the item after I buy it?
    Just go to "Purchased items" hit the "Action" button that coresponds to the item and then click the "Download item" option.
     
  5. How many times can I download the item?
    You bought it... It's yours. Feel free to download as many times as you want.
     
  6. Can I redistribute / resell the item I bought?
    No. Such practices are strictly forbidden. If you do that your licence will be revoked, and your account will be terminated.
     
  1. How can I use the item I bought?
    You may use the files you download on websites, multimedia projects, PowerPoint, internal systems and just about any other project, except in products for resale.
     
  2. The item I bought does not work.
    If that's the case, please file a refund request. We will process it in no time.
     
  3. How long does it take for a refund request to be processed?We normally process refund requests within 2 business days, however in some special cases the verification process can take up to 30 days.
     
  4. I need help with the item I bought.
    On Ro2.biz authors are required to offer support for their items. Just go to Purchased items support and ask for help.
     
  5. I have an option called "Mark as completed".
    If you have downloaded the item and everything works as the author said it should, you can mark the transaction as completed. After you do this you will still be able to download the item, however you will not be able to ask for a refund later on.
     
  6. I need help implementing the item.
    We request authors to offer support for their items, however they can not do your projects for you. Implementation is up to you. The author will handle support regarding the item alone.